Terms & Conditions

Payment methods: cash, bank transfer, and e-wallet. A deposit may apply depending on the service, date, and booking size.

Cancellation fees may apply if canceled within 24 hours of the scheduled service. For private tours, a 30% fee may apply. For no-shows, a full charge may apply.

Reasonable itinerary changes are allowed depending on time and distance. Additional charges may apply for extended duration, long detours, extra stops, or special requests.

Vehicle type is assigned based on group size and luggage capacity. Additional charges may apply if an upgraded vehicle or extra vehicle is required. All vehicles are non-smoking.

Guests must provide accurate information, follow safety instructions, and be punctual.

Drivers are not porters. Entrance tickets, parking fees, meals, and personal expenses are not included unless stated otherwise. Additional arrangements may result in extra charges.

If destinations are missed due to guest lateness, it is the guest's responsibility. No refunds will be provided, missed destinations cannot be moved to the same schedule, and any revisit will be treated as a new trip.

Our drivers are experienced, friendly, and English-speaking. They prioritize safety, comfort, and clear communication.

We are not responsible for lost items, medical issues, or incidents caused by external factors (e.g., lost phone/wallet, illness, weather conditions, road closures, third-party actions). Guests must secure personal belongings at all times. Travel insurance is recommended.